Introduction
At The Secret Garden Rooms we are committed to protecting your privacy and handling your personal information responsibly.This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or use our website. Please read it carefully to understand how your information is managed.By accessing or using the website, you confirm that you have read and accepted this Privacy Policy. If you do not agree with any part of this policy, please do not use the website.This Privacy Policy applies to all visitors, customers and users of the Website.
Who we are
This website is operated by thesecretgardenrooms.co.uk trading as The Secret Garden Rooms.
Information we collect
We may collect the following information when you use our website:- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Order history
- Payment information (payments are processed securely by our payment providers and we do not store your full card details)
- IP address and browser information
- Information collected through cookies and similar technologies
How we use your information
We use your personal information to:- Process and deliver your orders
- Manage your account
- Respond to enquiries and customer service requests
- Process payments and refunds
- Improve our website and services
- Prevent fraud and maintain website security
- Comply with legal and regulatory obligations
- Send marketing emails where you have given your consent or where permitted by law
Legal basis for processing
We process your personal information under one or more of the following legal bases:- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
- Your consent (where required, such as for marketing emails)
Sharing your information
We may share your information with trusted third parties including:- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT and website support providers
- Professional advisers where necessary
- Government authorities where required by law
We only share information necessary for these services to be provided.
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting and tax requirements.
Cookies
Our website uses cookies to:- Make the website function properly
- Remember your preferences
- Analyse website traffic
- Improve your browsing experience
You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
What rights do you have over your data?
If you have an account on this site under UK data protection law, you have the right to:- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information in certain circumstances
- Request transfer of your personal data where applicable
- Withdraw consent where processing is based on consent
Requested data does not include any data we are obliged to keep for administrative, legal or security purposes.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s privacy
Our website is not intended for children under the age of 18, we do not knowingly collect personal information from anyone under this age.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Google analytics
We use Google analytics to help us understand how visitors use our website and to improve its performance and user experience.Google analytics collect information such as:- Pages visited
- Time spent on the website
- Browser and device information
- Approximate geographic location
- Referring websites
- IP address (which is anonymised where possible)
The information collected is aggregated and does not normally identify you directly. Google may process this information on our behalf in accordance with its own Privacy Policy.
Google Analytics uses cookies to collect this information. These cookies will only be placed on your device where you have given your consent through our cookie banner, except where cookies are strictly necessary for the operation of the website.You can learn more about how Google processes personal information by visiting Google’s Privacy Policy You can also opt out of Google Analytics by installing Google’s browser add-on available Here
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using our
Contact Page.
